FedEx is mentioned in the Information Systems section of Chapter 11, noted for its internal communication systems that aid in coordinating "76,000-plus vehicles in handling an average of 5.5 million packages a day". This section also mentions their sophisticated flight operation system and e-business tools for customers.
The article in the link below expands on the IT at FedEx and touches upon ISO certification and six sigma. Sounds like they don't exactly have a six sigma program overall, but have found some concepts to apply.
http://www.enterpriseleadership.org/blogs/Articles/2007/08/27/interview-rob-carter--fedex-cio-says-it-matters
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